Terms of Service
Introduction and Scope
At UrbanLex, our Terms of Service outline the legal framework governing the use of our platform dedicated to supporting real estate agents. These terms clarify the rights and responsibilities of all users engaging with our services, emphasizing compliance with applicable Swiss laws.
By accessing our website, users acknowledge and accept these conditions, which are intended to ensure transparency and professionalism in all interactions related to property transactions and legal consulting.
UrbanLex strives to provide accurate information; however, it is recommended that users verify details independently before acting on any content or guidance provided through our platform.
Use of Services
Our services are designed exclusively for licensed real estate agents and authorized professionals. Users agree not to misuse or attempt to circumvent our platform’s features, ensuring a fair and lawful environment.
All legal advice provided is informational and should not replace personalized consultation with qualified legal counsel. UrbanLex does not assume liability for decisions made solely based on our platform's content.
Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their login, fostering accountability and trust.
Intellectual Property
All content, trademarks, and proprietary materials on UrbanLex are protected by copyright laws and international treaties. Users may access and utilize the content solely for personal or professional reference, respecting all licensing restrictions.
Unauthorized reproduction, modification, or distribution of our content is prohibited and may result in legal action.
We reserve the right to update or modify intellectual property rights without prior notice to ensure ongoing compliance and clarity.
Data Privacy and Confidentiality
While we prioritize data privacy, users should be aware that communications transmitted via our platform may not be entirely confidential unless appropriately secured. We recommend using secure channels for sensitive information.
Our privacy policy details the collection, processing, and storage of personal data in accordance with Swiss data protection laws, aiming to safeguard user information.
Users agree to handle all shared data responsibly, avoiding dissemination of confidential client or property details without proper authorization.
Liability Limitations
UrbanLex endeavors to ensure the accuracy and reliability of our platform; however, we disclaim liability for any inaccuracies, omissions, or errors that may occur.
Our platform is provided "as is," and we do not warrant uninterrupted or error-free operation. Users utilize our services at their own risk, acknowledging the limitations inherent in digital platforms.
We are not responsible for damages resulting from reliance on content or advice obtained through our platform, emphasizing the importance of professional legal consultation when necessary.
Termination and Amendments
UrbanLex reserves the right to modify, suspend, or terminate access to our platform or alter these Terms of Service at any time without prior notice.
Continued use of our platform after modifications constitutes acceptance of the updated terms, underscoring the importance of reviewing this document periodically.
Termination may occur if users violate our policies or engage in activities conflicting with legal or ethical standards.
Applicable Law and Dispute Resolution
These Terms of Service are governed by Swiss law, and any disputes arising shall be subject to the jurisdiction of Luzern courts.
We encourage amicable resolution through dialogue; however, unresolved disputes may be escalated through formal legal channels.
Our platform's use signifies acceptance of these jurisdictional provisions, ensuring clarity in legal processes.
Disclaimer of Warranties
UrbanLex does not warrant that our services will meet all user requirements or operate without interruptions. The platform is provided on an "as is" basis without warranties of any kind.
We disclaim all implied warranties, including fitness for particular purposes, to the extent permitted by law.
Users acknowledge that reliance on our platform is at their own risk and that we do not assume liability for any damages arising from use or inability to use our services.
Contact and Support
For questions regarding these Terms of Service or to report concerns, users are encouraged to reach out through official communication channels. Our team aims to support professional integrity and compliance within the legal services domain.
All disputes or issues should be addressed promptly, adhering to the outlined procedures, to facilitate effective resolution.
Acceptance and Acknowledgment
Using UrbanLex signifies acknowledgment and acceptance of these Terms of Service, reflecting a commitment to uphold legal standards and ethical practices in real estate legal support.
It is recommended that users periodically review this document to stay informed of any updates or changes implemented by UrbanLex.
Failure to comply with these terms may result in suspension or termination of access to our platform and legal consequences if applicable.
Terms of return
Overview of Return Policy
At UrbanLex, we aim to provide clarity on the procedures related to the return of legal documentation and associated services. Our policy is designed to support real estate agents in managing their legal obligations efficiently within the framework of our offerings.
Returns are generally considered for cases where the provided legal assessments or documentation do not meet the agreed-upon standards, or if there are discrepancies affecting the validity of the services rendered. Our team reviews each case thoroughly to ensure fair resolutions.
Customers are encouraged to submit a return request within 14 days of service completion by contacting us via feedback@urbanlex360.com . This timeframe ensures timely review and processing of the return claims.
To initiate a return, clients must provide detailed documentation outlining the reasons for the request, including relevant case references and supporting evidence. Our team will then evaluate the claim and communicate the next steps.
It is important to note that returns related to legal interpretations or advice are subject to specific conditions, as these are inherently based on professional judgment. Our aim is to support clients in understanding the scope and limitations of our legal services.
Conditions for Return Eligibility
Eligibility for returns depends on the nature of the service provided and adherence to our terms. Services that contain errors attributable to our team, or where services were not delivered as specified in the initial agreement, qualify for consideration.
Clients must ensure that all return requests are submitted with comprehensive details within the designated period. Requests received outside this window may not be eligible for processing.
Our dedicated support team reviews each case with care, considering the context and the documentation provided. We strive to maintain transparency and fairness throughout this process.
In cases where a return is approved, UrbanLex may offer a corrected service, a refund, or other appropriate remedies, depending on the circumstances and legal guidelines applicable in Switzerland.
Procedural Steps for Returns
Clients should start by contacting our support team through the email provided above, clearly stating their reasons for the return and attaching all relevant evidence. Our team will acknowledge receipt within 48 hours.
Following the review, we will communicate the outcome and outline any required actions. If a return is approved, it may involve the reissuance of documents, re-evaluation of legal assessments, or other corrective measures.
All returns are processed with a focus on efficiency and compliance with Swiss legal standards. We aim to resolve issues promptly to minimize inconvenience for our clients.
UrbanLex reserves the right to refuse returns that do not meet the specified conditions or are submitted after the allowable period. We advise clients to review our terms thoroughly before initiating a request.
Our commitment is to uphold professionalism and integrity in all dealings, ensuring that our legal services support the needs of real estate professionals in a transparent manner.